Shipping Policy

Last updated: August 20, 2026

This Shipping Policy explains how Venus Beauty Catalog LLC (“Venus Beauty,” “we,” “us,” or “our”) fulfills orders placed on venusbeautylab.com and our Shopify storefront.

Please read it with our Returns Policy and Terms of Service. Lead times vary. We will not promise a delivery date.

1. How we fulfill orders

When you order on Shopify, we send that order to our manufacturing partners. They ship the product to the address on your order. In most cases the partner ships directly to you. We do not promise a United States warehouse, a local stockroom, or in-store pickup.

We or our fulfillment partners may use common carriers. We do not name a single carrier because the shipper can differ by product and destination.

2. Processing time

Processing time varies by product. Some items can leave within a few business days when the partner has stock. Other items take longer to make or to release. A product page or the checkout estimate, when one is shown, is the source of truth for that SKU.

We do not offer same-day shipping. We do not offer next-day shipping as a promise. We do not guarantee a transit window or a delivery date. Holidays, factory schedules, and carrier capacity can add time.

If we learn that an item will take substantially longer than the information on the product page suggested, we will try to email the address on the order and discuss options, which may include waiting or cancelling for a refund.

3. Where we ship

We ship to addresses that checkout accepts. That may include destinations in the United States and, when checkout allows, international addresses.

If checkout will not accept an address or a country, we cannot ship there on that order. We may refuse an order if we or our partners cannot lawfully or practically deliver to the address you entered.

4. Shipping charges

Shipping charges are shown at checkout before you pay. They may vary by item, destination, and method. Unless checkout clearly shows otherwise, shipping is not free.

If an order ships in more than one package, checkout may still show a single shipping charge or a combined amount. We will not add a surprise shipping fee after you pay. If we must correct an obvious checkout error, we will contact you before we charge more, or we will cancel and refund.

5. Your address

You are responsible for a complete and correct shipping address, including unit or apartment numbers, postal codes, and any details the carrier needs. We and our partners ship to the address on the order.

If an address is wrong, incomplete, or undeliverable, the package may be delayed, returned, or released in a way we cannot control. Extra shipping to correct an address error is your responsibility unless we made the error.

6. Address changes

We can attempt an address change only before the factory or fulfillment partner has shipped. Contact Venus Beauty through the Contact page or reply to your order confirmation as soon as you see the mistake.

Once a partner has shipped, we generally cannot redirect the package. You will need to work with the carrier if they allow a delivery change, or receive the package and contact us about next steps under the Returns Policy.

7. P.O. boxes and special addresses

We allow a P.O. box if the carrier used for that shipment can deliver to it. Many partner shipments need a street address. If a P.O. box will not work for your item, we may ask for a physical address or cancel that part of the order for a refund.

Military, freight-forwarder, and locker addresses are allowed only if checkout accepts them and the carrier can deliver. We do not promise delivery to those address types.

8. Tracking

When the shipper gives us tracking, we send it to the email on the order. Some partners provide tracking later in transit. Some destinations have limited scan events. A tracking link is a convenience. It is not a guarantee of the date shown on a carrier site.

If you have not received tracking and the product page suggested the item should already have shipped, contact Venus Beauty through the Contact page or reply to your order confirmation. We will check with the partner.

9. Split shipments

Items in one order may come from different partners. We may ship them separately, on different days, with different tracking numbers. You may receive part of an order before the rest. Shipping charges already paid at checkout still apply. A split shipment is not a partial cancellation unless we say so.

10. Risk of loss and “delivered” packages

Risk of loss passes according to the carrier scan and as allowed by law. If the carrier marks a package delivered, that is evidence it reached the address on the label.

If you did not receive a package marked delivered, check with neighbors and any building staff, then contact the carrier and contact us. We will help you open a carrier inquiry. We are not automatically required to reship or refund a delivered scan, but we will not ignore a real loss. Have your order number ready.

If a package is lost in transit before a delivery scan, contact us. We will work with the partner and the carrier. Remedies depend on what they confirm. We do not sell a stated insurance amount on these pages.

11. International orders, customs, and duties

If checkout allows a destination outside the United States, you are the importer of record. Customs, duties, VAT, brokerage, and similar import charges are your responsibility. We do not collect those charges unless checkout expressly adds them. We cannot predict a foreign authority’s assessment.

If you refuse a package because of duties, or if customs returns it, you remain responsible for the original shipping and any costs we cannot recover. A refund, if any, will subtract those costs. See the Returns Policy for how refunds work.

You are responsible for knowing whether a beauty device may be imported to your country. We do not claim that our products are cleared as medical devices, and we do not handle foreign device registrations for you.

12. Delays we cannot control

We are not liable for delays caused by carriers, customs, weather, factory shutdowns, labor issues, incorrect addresses, or events outside our reasonable control. We will still share what we know when you ask.

A delay is not, by itself, a reason to refuse delivery. If a delay becomes extreme relative to what the product page indicated, contact us and we will talk through cancel or wait options.

13. Refused or unclaimed packages

If you refuse a delivery that was correctly shipped, or a package comes back unclaimed, contact us. We may refund the product price minus outbound shipping and any return cost we incur, or we may offer a reship if you pay the extra shipping. Hygiene-sensitive items that were opened in transit will be handled under the Returns Policy.

14. Business days

Business days mean Monday through Friday, United States time, excluding U.S. federal holidays. Partner facilities may observe other holidays. That can affect when an item actually leaves.

15. Health and product use

Shipping a device does not change how it may be used. Venus Beauty products are for cosmetic and wellness use. They are not medical treatment and are not offered as FDA-cleared or 510(k) devices. Follow the instructions in the box. Our Terms of Service have the full health disclaimer.

16. Changes

We may update this policy. The “Last updated” date will change when we do. The version in effect when you order applies to that order, unless the law requires a different result.