Returns Policy

Last updated: August 20, 2026

This Returns Policy explains how Venus Beauty Catalog LLC (“Venus Beauty,” “we,” “us,” or “our”) handles returns, refunds, and defective items purchased on venusbeautylab.com or our Shopify storefront.

It works with our Shipping Policy and Terms of Service. If you have a question, contact Venus Beauty through the Contact page or reply to your order confirmation before you send anything back.

1. The short version

You have 30 days from delivery to request a return of an unused, unopened, resalable item in its original packaging.
Opened or used personal-care devices, applicators, and other skin-contact goods cannot be returned for a change of mind. Hygiene comes first.
If an item is defective or we sent the wrong item, contact us within 14 days of delivery with photos. We will replace it or refund you.
Do not ship a return until we give you a return authorization.
There is no restocking fee. You pay return shipping unless the item is defective or we shipped the wrong item. Original outbound shipping is refunded only in those same cases.

2. 30-day window for unopened items

If you change your mind and the item is still unused, unopened, and in sellable condition, you may request a return within 30 days after the delivery date shown by the carrier. The item must be in the original packaging, with all accessories, inserts, and manuals that came with it.

We inspect returns. If an item shows use, missing parts, damaged packaging that makes it unsellable, or signs that a seal was broken, we may decline the return or refund only the portion we can still accept.

3. Beauty and hygiene exception

Many Venus Beauty products are personal-care devices. They touch the face or skin. Once opened or used, they are generally not resellable.

Opened or used personal-care devices, applicators, or skin-contact goods cannot be returned because you changed your mind, the color or fit was not what you hoped, or you decided not to keep the device after trying it.

This exception does not apply if the item is defective or if we sent the wrong item. Those cases are covered below.

If you are unsure whether a product is sealed, do not open it until you are sure you will keep it. Change of mind after opening a device is not a basis for return.

4. Defective items and wrong items

If a product arrives defective, does not match the order, or is the wrong item, contact us within 14 days of delivery. Please include:

Your order number.
A short description of the problem.
Clear photos of the item, the defect or mismatch, and the packaging label if you have it.

We will review the report and, if we confirm the issue, we will replace the item or refund what you paid for it, including original outbound shipping for that item. You will not pay return shipping in a confirmed defect or wrong-item case.

We may ask you to return the item, hold it, or dispose of it, depending on the product and what our fulfillment partner can support. Wait for those instructions.

5. Damage in transit

If a package arrives damaged, or the product is broken on arrival, take photos of the box, the packing, and the product within 48 hours of delivery. Then contact Venus Beauty through the Contact page or reply to your order confirmation.

We will work with you and, as needed, with the carrier or the fulfillment partner. Do not throw away the packaging until we say it is all right to do so. A delay in reporting transit damage can make it harder to confirm what happened.

6. How to start a return

Contact Venus Beauty through the Contact page or reply to your order confirmation.
Tell us your order number, the item, and why you want to return it.
Wait for a return authorization and shipping instructions. We fulfill through manufacturing partners, so the return address and method depend on the item. We will tell you where, if anywhere, to send it.
Pack the item securely in the original packaging if you still have it. Include everything that came in the box.
Ship only the way we authorize, and keep your tracking number.

A return sent without authorization, to the wrong place, or outside the windows in this policy may not be accepted or refunded. We do not take responsibility for a package you send before we authorize it.

7. Refunds

Approved refunds go back to the original payment method. We do not issue cash. After we receive and inspect an authorized return, we typically complete the refund in 5 to 10 business days. Your bank or card issuer may take additional time to show the credit.

If we refund without requiring a physical return (for example, a confirmed defect where a return is not practical), we will say so in writing and process the refund after we approve the claim.

Original outbound shipping is not refunded on a change-of-mind return. It is refunded when the item is defective or we shipped the wrong item. You are responsible for return shipping on a change-of-mind return. We do not charge a restocking fee.

If you paid duties or taxes to a customs authority on an international order, those amounts are between you and that authority. We cannot refund a duty we did not collect.

8. What we cannot accept

Unless the item is defective or we sent the wrong item, we cannot accept:

Opened or used devices, applicators, or skin-contact goods.
Items returned after the 30-day window.
Items missing parts, chargers, manuals, or original packaging when those were required for resale.
Items damaged by misuse, unauthorized modification, or failure to follow instructions.
Items purchased from a third party who is not Venus Beauty.

9. Warranty and manufacturer defects

This policy is the customer-facing return rule for the store. Separate manufacturer defects that appear after the return windows may be reviewed case by case. We do not publish a fixed multi-year warranty on these pages.

If a device fails in a way that looks like a manufacturing defect, contact Venus Beauty through the Contact page or reply to your order confirmation. Include your order number, when the issue started, and photos. We will tell you what we can offer. Any extra remedy is a courtesy unless the law requires more.

Nothing in this policy claims that a device is a medical device, is FDA-cleared, or will treat a medical condition. Use every product as directed. See the health disclaimer in our Terms of Service.

10. Exchanges

We do not run an open exchange desk. If you need a different in-stock item, we will usually refund the authorized return and ask you to place a new order. If we sent the wrong item, we will arrange the correct item or a refund.

11. Chargebacks

Please contact us before you dispute a charge with your bank. We can often fix a shipping or product issue faster than a chargeback can. If you file a dispute, we may share order, delivery, and message records with the payment provider to respond.

12. Changes

We may update this policy. The “Last updated” date will change when we do. The policy in effect on your order date applies to that order, unless a change is required by law or is more favorable to you and we choose to apply it.